Booking, Refund & Cancellation Policy

Booking Policy -

To confirm your expedition with Enfield Tours India, the total tour cost is structured into the following milestone payments:

Initial Booking Deposit: USD 100 per person is required at the time of booking to secure your slot. This initial deposit is non-refundable but fully transferable to any future Enfield Tours India expedition within 12 months.
Second Milestone Payment: USD 500 per person is due exactly one month (30 days) after your initial booking date.
Final Balance: The remaining balance of the tour cost must be paid in full upon your arrival, prior to the official start of the tour.

Force Majeure: If the tour, or any part of it, cannot be conducted due to Force Majeure, Vis Majeure (acts of God, natural disasters, political instability, etc.), Enfield Tours India shall not be held liable for refunds. However, at its sole discretion, the Company may evaluate refunds based on supplier cancellation policies (hotels, transport, etc.). The Company's decision on the refund quantum is final. Approved refunds require 15 to 45 days to process.
Unutilized Services: There is strictly no refund for any unutilized services—including but not limited to hotels, sightseeing, rides, meals, entrance fees, transport, or optional tours, if a client chooses not to, or cannot, utilize them for any reason whatsoever.

Strict Itinerary: Clients must strictly follow the designated Tour Program. No refunds will be issued if a client fails to join the group at the start, joins late, or leaves the tour early.
Client Responsibility: It is the sole responsibility of the client to reach the designated commencement point and register with the Enfield Tours India representative at the appointed date, place, and time.

Emergency Discontinuation: If a client or their family is compelled to discontinue the tour due to illness, injury, death, or loss of travel documents, no claims for refunds on unutilized services will be entertained.
No Show: Failure to reach the commencement point due to flight delays, lost baggage, or missing travel documents will be treated as a "No Show," and 100% cancellation charges will apply.
Partial Utilization: Utilizing pre-tour services or promotional air tickets but failing to join the main tour will be classified as a "No Show," and no refunds will be granted for any part of the package.

Behavioral Dismissal: Enfield Tours India reserves the right to terminate the tour membership of any client whose behavior disrupts operations or compromises the safety and enjoyment of other participants. The Company will bear no liability or financial obligation to such individuals.
Liability Limit: The maximum liability of Enfield Tours India for any claim arising out of this contract shall not exceed the total amount paid by the client for the tour. The Company is not liable for consequential, incidental, or additional personal expenses.
Legal Claim Window: Enfield Tours India is discharged from all liabilities under this contract if no formal legal action/suit is brought against the Company within 7 days of the final day of the tour.

Travel Insurance: It is a mandatory condition of booking that clients secure comprehensive holiday and travel insurance at their own cost.
Price Fluctuations: Prices are calculated based on tariffs prevailing at the time of publication. Enfield Tours India reserves the right to adjust prices prior to departure due to hikes in fuel costs, taxes, exchange rates, or supplier surcharges. Clients must clear any such surcharges before the tour begins.
Promotional Schemes: Enfield Tours India reserves the right to withdraw any promotional discounts or travel schemes at any time without prior notice.